Service Announcements

 

Due to the unique landscape of West Virginia, fast and reliable internet has always been hard to obtain. The quality of signal and customer service provided by Morgan Wireless, LLC has earned the loyalty of our customers. With both educational demands and people working from home more and more, the Covid 19 crisis has caused an increased demand for fast and reliable internet services. As a small, local provider we have struggled to keep up with the increased demands. In answer to this, we made the decision to hire additional installers, tower climbers and administrative personnel. Therefore, we are announcing a price increase for "NEW INSTALLATIONS ONLY" done on or after November 1, 2020.

We welcome the following to our team:
Tower Advisor: Alex MacDonald
Installers: Jack Wakelin, Steven Thames, Michael McClain and John Everett
Administrative: Martha Rhodes
Tower Climbers: John Talbert and John Everett  

NOTE:  Our existing customers will see no change in their monthly service charge.   We offer a unique service that relies on line of sight to your home from our tower distribution locations. It takes time to reach agreements with tower owners and plan installations that will offer the most value for our customer’s services.  All these factors have left us with a backlog of site evaluations and installations. Installations are now taking a week to two weeks to schedule, or even more, depending on weather and other factors.

We appreciate your continued patience.

Ron Martin | Sales Engineer

303 North Washington Street
Berkeley Springs, WV 25411
http://www.morganwireless.net
Phone:  304-592-8330
Toll Free Phone: (800) 491-2412
Fax: (888) 449-9536

14 Comments

  1. Would luke to get the net in my home

    • mwireless

      We have you in our system and our site evaluator has your ticket. Once he gives the OK, we’ll contact you for an installation date.

  2. Was a tower ever put up yet on the Paw Paw side next to the Potomac River?

    • mwireless

      We are working on 5 sites in the Paw Paw area

  3. I’ve sent a email a couple months ago to see if I could get service at my house but I haven’t heard anything. Do you guys have my info?

    • mwireless

      I will send in a reminder to Ron. It looks like we may have some problems with some of the trees located next to the road, but yes we do have your information.

  4. Te

    Your service is all around me, but I can’t tell if I’m in it. Green or light green signifying service?

    • mwireless

      You need to fill out the Request A Free Site Evaluation Form. That interfaces with out mapping utility and tells us how far away you are from our towers and whether we can provide service. Here is the link: https://www.morganwireless.net/service/

  5. Any updates on the Purslane Tower that was granted permission by the county commission? We’ve been waiting for that tower to get service at our location outside of Great Cacapon.

    • mwireless

      The only update at this time is that we have hired additional staff, one of which includes a tower climber. We hope to be getting these towers equipped by April.

  6. What about out Rt 29 near critton owl hollow rd near hooks mt?

    • mwireless

      You need to fill out the Request A Free Site Evaluation Form. That interfaces with out mapping utility and tells us how far away you are from our towers and whether we can provide service. Here is the link: https://www.morganwireless.net/service/

  7. I also submitted a while back to see about coverage in my area and hadn’t heard anything, no rush just making sure it was received. Thanks

    • mwireless

      Thank you for inquiring about service with Morgan Wireless. We have conducted a site evaluation and unfortunately, it doesn’t appear that we can provide service to your address at this time. We have new towers coming online in the summer. Please check back.

      Martha Rhodes
      Morgan Wireless LLC
      303 N. Washington
      Berkeley Springs, WV 25411
      304-592-8330

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